Can I change or cancel my order?

Last updated: 12/6/19

Yes you can! If you placed your order while logged into your account you can cancel your order within 15 minutes after your order was placed.

Please go to the My Account page and select the items in the order you would like to cancel.  Once you have selected your item(s) please click confirm.

Also, please see our Returns and Exchange Policies.

Or return a product using our Self Service Returns option.

If you want to order something else, simply place a new order online or call our online shop customer service team at 1-866-870-1743. Our team can help with the products you need. If you would prefer to chat with us please use the chat button on the lower right hand corner. 

Our online shop customer service team is available Monday – Friday, 8am – 8pm(ET) or Saturday and Sunday, 11am-7pm(ET). We’re happy to assist you.

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Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

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